Terms Of Service

This website (www.soakscrubmat.com) is operated by soakscrubmat. Throughout the site, the terms “we”, “us”, and “our” refer to soakscrubmat. By visiting our site and/or purchasing items from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

Please read these Terms of Service carefully before accessing or using our platform. These Terms govern all retail transactions intended for consumers residing within Europe and the United States.

1. Corporate Identity and Governance

To ensure compliance with operational governance standards, our official framework is structured as follows:

Brand Name: soakscrubmat
Customer Support Email: silicone@soakscrubmat.com

2. Fulfillment and Shipping Framework

We cooperate with reputable international courier networks and premium regional carriers to complete shipments safely and efficiently to our consumers.

Transit Durations: Standard delivery intervals typically require 5 to 12 business days from the date of dispatch, depending on the destination jurisdiction.

Automated Notifications: To keep you informed, our system transmits automated tracking communications to your provided email address at key intervals: upon order dispatch, upon arrival at regional sorting hubs, and when the package is out for local delivery routes.

Extended Delay Protocol: In rare instances where a shipment exceeds the standard specified transit timeline, our administration will immediately initiate a formal investigation with the respective carrier. Based on the factual circumstances of the delay, we will promptly arrange either a full refund or a replacement shipment.

3. Transfer of Risk and Ownership

In strict compliance with applicable regional consumer protection legislation (including the European Consumer Rights framework):

Risk Allocation: The risk of loss, diminution, or physical damage to the purchased items remains entirely with soakscrubmat throughout transit.

Transfer Point: Legal risk and physical ownership of the products transfer to the consumer exclusively at the moment when the consumer, or a designated third party acting on your behalf, takes physical possession of the items at the final delivery address. Risk does not transfer upon delivery to the carrier network.

4. Cancellation and Statutory Right of Withdrawal

For consumers purchasing from jurisdictions that grant statutory cancellation intervals, notably within the European Union:

The 14-Day Interval: You possess a statutory Right of Withdrawal allowing you to cancel your purchase agreement within 14 days from the date on which you, or your designated proxy, physically receive the items, without the necessity of providing specific justification.

Exercise of Right: To initiate this statutory protocol, you must communicate your decision to our support team via email at silicone@soakscrubmat.com within the specified 14-day window.

5. Damaged, Defective, or Non-Conforming Items

We maintain a transparent framework to remedy instances where items arrive below our expected quality standards:

Notification Protocol: If an item arrives with visible structural flaws, physical damage, or defects, please notify our customer support team via email within the statutory timeframe.

Evidentiary Support: Consumers are requested to provide clear photographic or video evidence detailing the specific defect or damage via email.

Resolution Method: Upon verification of the evidence by our team, we will process a full refund or arrange a replacement dispatch. Under this protocol, the consumer is not required to execute a physical return shipment of the damaged or defective item, ensuring an efficient and hassle-free resolution.

6. Governing Law and Jurisdiction

These Terms of Service and any separate commercial agreements whereby we provide products or services to you shall be governed by, interpreted, and enforced in accordance with the laws of British Columbia, Canada. This governance fully respects and incorporates the mandatory consumer protection provisions and public order regulations of the consumer’s country of domicile within Europe and the United States.